Managed the delivery of nursing services and patient care to meet quality, clinical and utilization standards as well as performance measures.Devised and implemented cost containment and marketing plans that increased margins from -15% to +45% in an 8-month period.Achieved an 80% increase in Telemetry certification of staff nurses within 8 months.Maintained a staff turnover rate below 2%.Cooperated closely with doctors, FNPs and other specialists.Devised, evaluated, implemented, and streamlined protocols and standards of assigned units.Offered professional guidance, supervision, and leadership to staff.Hired, trained, conducted performance reviews, and ensured staff met and exceeded goals and initiatives.Supervised 15+ members of clinical staff involved in a variety of clinical operations such as Case Management, Disease Management and/or Utilization Management.Work ExperienceĬoler-Goldwater Hospital, New York City, NY In previous roles improved patient satisfaction scores by 40% and maintained employee turnover <2%. Eager to join Beth Israel Medical Center to support scheduling, directing and implementing the daily functions of assigned departments. Specialized in the implementation of RN-specific duties as well as oversight and streamlining of administrative functions. Jolene Williams, MSN, RN, and responsible Clinical Nurse Manager with 10+ years of professional experience.
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